In order to keep costs as low to our customers possible, Living.io has minimized its
Our service is based on the following service level agreements in place:
Where a customer has been impacted by a service outage exceeding our SLA, we will refund a full day of service charge rounded up to the nearest day.
For example, if a service was down for 8 hours, this exceeds our SLA by 4.5 hours so we round up 4.5 to a full 24 hours.
Please raise a service request
in our Support
site to request a service refund.