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Strata website by LIVING.IO
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create your own residential or commercial strata website
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L I V I N G
create your own residential or commercial strata website

service level agreements

In order to keep costs as low to our customers possible, Living.io has minimized its

Our service is based on the following service level agreements in place:

Site availability99.5% (~3.5 hours outage per calendar month), and if it exceeds this a a full refund for all days that the site was not available will be credited.
Site restorationless than 24 hours
Site backupDaily, week or on-demand... with 4 weeks of backups available at any given time (1 month history).


Where a customer has been impacted by a service outage exceeding our SLA, we will refund a full day of service charge rounded up to the nearest day.

For example, if a service was down for 8 hours, this exceeds our SLA by 4.5 hours so we round up 4.5 to a full 24 hours.

Please raise a service request in our Support site to request a service refund.
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