In order to keep costs as low to our customers possible, Living.io has minimized its
Our service is based on the following service level agreements in place:
| Site availability | 99.5% (~3.5 hours outage per calendar month), and if it exceeds this a a full refund for all days that the site was not available will be credited. |
| Site restoration | less than 24 hours |
| Site backup | Daily, week or on-demand... with 4 weeks of backups available at any given time (1 month history). |
|
Where a customer has been impacted by a service outage exceeding our SLA, we will refund a full day of service charge rounded up to the nearest day.
For example, if a service was down for 8 hours, this exceeds our SLA by 4.5 hours so we round up 4.5 to a full 24 hours.
Please raise a
service request in our
Support site to request a service refund.
L I V I N G